1. Introduction
At Reega.in, operated by Ved Tex, we strive to ensure customer satisfaction. This Refund and Cancellation Policy outlines the terms under which customers can cancel orders and request refunds.
2. Order Cancellation
- Orders can be canceled before they are shipped. Once dispatched, cancellation is not allowed.
- To cancel an order, customers must contact us via WhatsApp (+91 9313072216) or Email (support@reega.in).
- If an order is canceled before shipment, a full refund will be processed.
3. Return & Refund Eligibility
- Customers must initiate a return request within 3 days of delivery.
- Returns are accepted only for incorrect or damaged products.
- The product must be unused, in its original packaging, and include all tags and accessories.
4. Refund Process
- Refunds are processed only after verifying the returned product.
- Once approved, refunds will be issued within 5-7 business days to the original payment method.
- Shipping charges are non-refundable.
5. Exchange Policy
- We do not offer direct exchanges.
- Customers must return the incorrect or damaged product and place a new order for the correct item.
6. Non-Refundable Items
- Used, washed, or damaged items that are not reported within 3 days of delivery.
- Customized or personalized products.
7. Contact Us
For any refund or cancellation-related queries, please contact us at:
Address: 2nd Floor, Shop No. 2023, International Fashion Market, Puna Gam, Surat – 395010
WhatsApp: +91 9313072216
Email: support@reega.in