1. Introduction
At Reega.in, operated by Ved Tex, we strive to provide high-quality products and a seamless shopping experience. This Return & Refund Policy outlines the terms under which customers can request returns and refunds. By making a purchase on our website, you agree to the terms stated below.
2. Eligibility for Returns
- Customers must initiate a return request within 3 days of delivery.
- We accept returns only for products that are incorrect or damaged upon delivery.
- The product must be unused, in its original packaging, and include all tags and accessories.
3. Return Process
- To initiate a return, customers must contact us via WhatsApp (+91 9313072216) or Email (support@reega.in).
- Customers must provide the order number, product details, and a clear image of the damaged or incorrect product.
- Once the request is reviewed, we will provide return shipping instructions.
- The customer must ship the product back to our return address within 7 days after approval.
4. Refund Process
- Once the returned product is received and inspected, we will notify the customer of the refund approval or rejection.
- If approved, refunds will be processed within 5-7 business days to the original payment method.
- Shipping charges are non-refundable.
- If a return request is rejected due to policy violations, the product will be shipped back to the customer.
5. Exchange Policy
- We do not offer direct product exchanges.
- If a replacement is required, customers must return the incorrect or damaged product and place a new order.
6. Non-Returnable Items
- Items that are used, washed, or not in their original packaging.
- Customized or personalized products.
- Items that are not reported as damaged or incorrect within 3 days of delivery.
7. Cancellations
- Orders can be canceled before they are shipped. Once dispatched, cancellation requests will not be accepted.
- To cancel an order, contact us via WhatsApp or Email.
8. Contact Us
For any return or refund-related queries, please contact us at:
Address: 2nd Floor, Shop No. 2023, International Fashion Market, Puna Gam, Surat – 395010
WhatsApp: +91 9313072216
Email: support@reega.in