1. Introduction
Welcome to Reega.in, operated by Ved Tex. This Shipping & Delivery Policy outlines our procedures regarding order processing, shipping, and delivery times. By placing an order with us, you agree to the terms outlined below.
2. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Customers will receive an order confirmation email with tracking details once the order is dispatched.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping & Delivery Time
- Our standard delivery time is 5 to 7 business days from the date of dispatch.
- Delivery times may vary based on location, courier service, and unforeseen circumstances.
- Customers will be notified via WhatsApp or Email in case of any delays.
4. Shipping Charges
- Shipping charges may apply depending on the delivery location and order value.
- Any applicable shipping fees will be displayed at checkout before completing the purchase.
5. Tracking Your Order
- Once your order is shipped, a tracking link will be sent via email or WhatsApp.
- Customers can track their shipment using the provided tracking number on the courier service’s website.
6. Delivery Issues & Non-Delivery
- If a delivery attempt is unsuccessful due to incorrect address details provided by the customer, additional charges may apply for re-shipping.
- If an order is not received within the expected timeframe, customers should contact our support team for assistance.
7. Damaged or Lost Shipments
- If a product is received in a damaged condition, customers must report the issue within 24 hours of delivery.
- In case of lost shipments, we will work with the courier service to resolve the issue and arrange a replacement or refund if applicable.
8. International Shipping
- Currently, we only offer domestic shipping within India.
- International shipping services may be introduced in the future.
9. Contact Us
For any shipping-related queries, please contact us at:
Address: 2nd Floor, Shop No. 2023, International Fashion Market, Puna Gam, Surat – 395010
WhatsApp: +91 9313072216
Email: support@reega.in